Refund Policy — Symura

Effective date: September 8, 2025

At Symura, we want you to be satisfied with your purchase. This Refund Policy explains the conditions under which refunds and returns are accepted for purchases made on symura.com. By ordering from our website, you agree to the terms below.

1. Eligibility for Refunds & Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, in original condition, and in their original packaging.
• Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

Certain types of products cannot be returned or refunded, including:

• Items marked as “Final Sale” or “Clearance”.
• Used or damaged items not caused by our error.
• Customized or personalized products.

3. Refund Process

3.1 How to Request a Refund

To initiate a return or refund, please contact us at neoasellc@gmail.com with your order details and reason for return.

3.2 Refund Approval

Once your return is received and inspected, we will notify you whether your refund is approved or rejected. If approved, the refund will be processed to your original payment method within 5–10 business days.

3.3 Shipping Costs

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. Original shipping fees are non-refundable.

4. Exchanges

If you would like to exchange a product for a different size or style, please follow the same process as returns. Exchanges are subject to product availability.

5. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company or bank — it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us.

6. Contact Us